kefu001:

您好：以下是注意事項(xiàng)和流程，供您參考：                                                                                                                                                    1、車(chē)輛發(fā)生意外事故后，請(qǐng)立即向公安部門(mén)報(bào)警,并及時(shí)撥打平安95512服務(wù)熱線(xiàn)報(bào)案。                                                                               2、平安會(huì)及時(shí)派查勘人員協(xié)助您處理。                                                                                                                             3、如果車(chē)輛不能行駛，會(huì)為您安排車(chē)輛救援。                                                                                                                                  4、車(chē)輛修復(fù)前需我們確定損失。                                                                                                                                    5、在人傷治療過(guò)程中，會(huì)與您保持聯(lián)系，提供人傷交通事故處理及保險(xiǎn)索賠指導(dǎo)。                                                                                               6、無(wú)論您在國(guó)內(nèi)任何地方出險(xiǎn)，在事故發(fā)生地的平安機(jī)構(gòu)即可完成從報(bào)案到領(lǐng)取賠款的全部過(guò)程--平安全國(guó)通賠服務(wù)(西藏自治區(qū)暫未實(shí)施）。                                                  7、打電話(huà)報(bào)案后，客服人員會(huì)提示您需要提供哪些索賠材料，這些材料需要您在事故處理完畢后，及時(shí)提交保險(xiǎn)公司。                                                                              

8、保險(xiǎn)公司會(huì)對(duì)您提交的索賠材料進(jìn)行審核，按照保險(xiǎn)合同的約定進(jìn)行賠付。                                                                                                        9、為安全起見(jiàn)，大額賠款建議您選擇轉(zhuǎn)帳方式領(lǐng)取賠款，小額賠款您可選擇轉(zhuǎn)帳或直接到我們的服務(wù)柜臺(tái)領(lǐng)取賠款。

2013-07-30